Return Policy

Packaging

If you are returning an item please use the shipping company from which you receive our product. You will need a working printer to use this service. You’ll receive a shipping label through mail, this you need to print out and tape to the packaging. You can use the packaging of your order again, prepare another box or wrap it up with packaging paper, please make sure it is packed safely so nothing will drop out. Once this is done please take your return to a post office near you, make sure to get a receipt as proof of your return.

Please pay attention to the following:
Please note: You have the right to cancel this contract within 14 days without giving any reason. The
cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us [Music Merchandise, Synagogestraat 41, 3901TR, Veenendaal, +31 6 52824597, customerservice@music-merch.nl] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Refund
Total duration: 7 – 14 working days until your refund will be with you.

Your refund will be done within a maximum timeframe of 10 working days after your return has been processed. Depending on the chosen payment method in your order we automatically refund the amount via PayPal, Credit Card or iDeal.
Please note: You will be refunded for the amount originally paid. We will contact you if this changes when there is a case of lost in value. Do take account on the shipping costs for returning the product, you have to take responsibility on this.

Paypal: Refund will be processed within 7 working days.
Credit Card: Refund will be processed within 7 working days.

iDeal: Refund will be processed within 7 working days.

I already threw my returnslip away, could you send me a new one?

Email us to receive a new one.

 

Do I need a over wrap to return my shoes?

Yes, you do! Please do not use the shoe box as only over wrap and use a protective bag, pading paper or another box.